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UK Service Manager has a Systematic Approach
The Caljan Rite-Hite portfolio of products is a crucial part of the loading and unloading process. Spending money on down-time is a misuse of resources, when timely service can avoid stoppages. With the appointment of Dave Greenwood as Service Manager, Caljan Rite-Hite will strengthen its focus on delivering planned, preventative maintenance thereby avoiding reactive maintenance which is disruptive and not cost effective.
»I am convinced that service will become an area of increased focus as the recession forces many of our customers to continue to operate old and worn out equipment.« comments Managing Director Mark Baugh. |
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»Working within the sytems and sortation industry during his long career, Dave Greenwood has acquired an in-depth understanding of the level of service that customers require. His methodical, responsive management style is what we need when customers need support and attention. We have taken a proactive approach and have introduced a range of new support products and grown our machine stock to help our customers through this period of uncertainty. I am sure that Dave’s experience will be invaluable to both ourselves and our customers.«
Dave Greenwood is in no doubt »Customers cannot afford to have their system standing still. Any component that affects overall availability must be serviced to maintain efficiencies and customers’ self imposed deadlines. We also have a large number of health and safety products that need expert servicing and sign-off to ensure correct functionality. I foresee that a larger number of Warehouse Managers will look to Caljan Rite-Hite to maintain their safety equipment knowing that, once this is serviced and approved in compliance with regulations, they can be sure they have done their utmost to protect the wellbeing of their staff «
Market leader, Caljan Rite-Hite has in excess of 20,000 telescopic boom conveyors installed world-wide – more than any other manufacturer in the world. Mark Baugh affirms that in the current, turbulent market customers are looking for a reputable, solid, supplier and finds that the vast majority of worldwide clients are also demanding a partner with worldwide service capabilities »We find that more and more potential customers are looking for a partner that can provide quality service support throughout Europe and with wholly-owned subsidiaries and partners throughout Europe, Asia, North America and Australia, this gives us a strong platform to provide the best in class service provision. Dave Greenwood joins the team at a very opportune time.« |
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